REFUND POLICY – For Non-Subscription Product and Sales (One-Time Purchases)
Within 30 days of purchase, please submit your request for a refund via email to: support@highstermobile.com.
Our refund policy is designed to ensure you will be happy with any purchase you make from us. If you are dissatisfied with our software, please submit your request for refund via email within 30 days of purchase to support@highstermobile.com.
For a speedy process, submit your license, customer or invoice ID with your request.
Our 30-day goodwill refund policy entitlement applies for 30 days from the date on which you downloaded the purchased software in case you change your mind and you no longer want our software. However, this has to be before you activate or use our software.
We may refuse your request for a goodwill refund if:
- You have already used our purchased software.
- We have provided you with purchased support services, where the 30-day period has elapsed, where you have misrepresented yourself (for example, representing you are a customer when you are a business user), or where you are otherwise in breach of our terms.
If there is a disagreement regarding your extent of use of our software, we may request that you either deliver up your device so we can inspect it to establish the extent of any use or provide sufficient evidence of your use of our software so we can properly investigate the matter.
When requesting for a refund, send an email to: support@highstermobile.com. Provide your name, home address, details of the order and, where available, your phone number and email address. Provided we agree you are entitled to the goodwill refund, we will refund you the price you paid for our purchased software or purchased support services by the method you used for payment. We will make any refunds due to you within 14 days.
If we accept your request for a refund, then you must immediately delete our software from your device(s).
Activation of License Key or Data Uploaded to Your Account
No refund will be due if license key is activated or if any data from a phone or device is uploaded to online account.
REFUND POLICY – For Re-billing and Subscription Product and Sales
You will be billed the agreed-upon monthly subscription rate until canceled.
You may cancel your subscription at anytime.
To Cancel Your Subscription:
To cancel your subscription, please notify us by email at: support@highstermobile.com
Please, provide your username so that we can locate your transaction quickly.
Your cancellation will be effective within 2 to 3 business days of receipt of your email and all further billings will terminate.